Frequently Asked Questions
Everything you need to know about your EyeOns™ experience.
How can I track my order?
Once your order is shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your eyewear, you can return them in their original condition for a full refund or exchange.
Do you offer prescription lenses?
Yes, EyeOns™ provides high-quality prescription lenses. Simply upload your valid prescription during the checkout process or email it to our support team.
What materials are EyeOns™ frames made of?
Our frames are crafted from premium materials including lightweight Italian acetate, surgical-grade stainless steel, and ultra-durable titanium.
How long does shipping take?
Standard shipping typically takes 5-7 business days. For prescription orders, please allow an additional 3-5 days for custom lens surfacing and quality control.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.